AssureQA Privacy Policy
Effective Date: 01-Nov-2022
Last Updated On: 10-Aug-2024
This Privacy Policy (“Policy”) outlines how AssureQA (“We,” “Us,” “Our”) processes, collects, uses, and shares your Personal Data. By accessing our website (https://assureqa.io) or using our services, you agree to the terms described below.
1. DEFINITIONS
1.1 “Controller” means the entity that determines the purposes and means of processing Personal Data.
1.2 “End-User” refers to any person or entity interacting with the User via our Service(s).
1.3 “Personal Data” means information that identifies or can identify an individual, including names, identification numbers, email addresses, location data, and other unique identifiers.
1.4 “Processor” refers to any entity that processes Personal Data on behalf of the Controller.
1.5 “Service(s)” refers to all software, tools, and products offered by AssureQA.
1.6 “Subscriber” refers to an individual or organization subscribing to or using AssureQA’s Service(s).
1.7 “Website(s)” refers to our websites, including https://assureqa.io and related subdomains.
2. HOW WE COLLECT, USE, AND SHARE YOUR PERSONAL DATA
2.1 PERSONAL DATA YOU PROVIDE US
- Subscribers: When you subscribe to our services, we collect your name, email address, and billing information. This data is used to enable subscriptions, process payments, and deliver the services you’ve requested. Your payment information is shared with trusted third-party payment processors, who are restricted from using it for other purposes.
- Users Onboarded by Subscribers: If you are onboarded by a subscriber, we collect your contact information, such as your full name, email address, and login credentials. This information is used to create your user account, verify your identity, and provide access to our services. We may share this data with partners who assist in user onboarding and service delivery.
- Customer Support Requesters: If you contact our support team, we collect your name, contact details, and any information you share during the interaction. This allows us to resolve your issues and improve our support services. We may share this information with trusted support providers who assist us in delivering timely solutions.
- Event or Webinar Registrants: When you register for events, webinars, or contests, we collect your full name, email, company name, location, and phone number. This data helps us organize and conduct the event effectively, and it may be shared with event organizers or marketing partners to improve your experience.
- Job Applicants: If you apply for a position at AssureQA, we collect your name, email, address, resume details, and other information you provide during the interview process. This data is used to evaluate your suitability for the position. We may share it with background check agencies and recruitment partners for employment verification purposes.
2.2 PERSONAL DATA COLLECTED AUTOMATICALLY
- Website Visitors: When you visit our website, we collect data such as your IP address, location, and device details. This information is used for website performance analysis, security enhancements, and to optimize your browsing experience. We may share this data with analytics providers who assist in analyzing website traffic and improving site functionality.
- Users Interacting with Services: If you interact with our services, we collect information about your device type, browser version, and service usage logs. This data helps us analyze and improve our platform, resolve performance issues, and ensure data security. We may share this with trusted analytics and cloud hosting providers.
- Publicly Available or Third-Party Data: In certain cases, we may collect contact information such as your name, email address, and phone number from publicly available sources or third-party partners. This data is combined with existing information to update records, enhance tailored marketing efforts, and provide better services.
3. LEGAL BASIS FOR PROCESSING
We process Personal Data when:
- It is necessary for contract performance.
- It aligns with our legitimate business interests.
- You have provided consent, which you may withdraw at any time.
4. INTERNATIONAL DATA TRANSFERS
We process data globally, including outside your region. All transfers adhere to applicable laws, including Standard Contractual Clauses (SCCs) and other safeguards to ensure adequate protection.
5. RETENTION OF PERSONAL DATA
We retain Personal Data as long as necessary for legitimate business purposes. Once no longer required, we securely delete or anonymize your data.
6. SECURITY OF PERSONAL DATA
We implement robust technical and organizational measures to safeguard your Personal Data. If you suspect any breach, please contact us immediately at info@assureqa.io.
7. YOUR RIGHTS
Depending on your location, you have the right to:
- Access and correct your Personal Data.
- Object to data processing or request erasure.
- Restrict processing under specific conditions.
- Withdraw consent for marketing communications.
- Lodge complaints with regulatory authorities.
To exercise these rights, contact us at info@assureqa.io.
8. COOKIE POLICY
8.1 Cookies Overview
Cookies are small text files used to enhance your experience. We use:
- Essential Cookies: For security, site navigation, and basic functionality.
- Analytics Cookies: To understand usage patterns and improve our platform.
- Marketing Cookies: To deliver targeted ads and relevant content.
8.2 Managing Cookies
You can manage cookie preferences through your browser settings. Opting out of essential cookies may impact website performance.
9. PRIVACY OF CHILDREN
We do not knowingly collect Personal Data from children under 18. If you believe a child has provided us with data, contact us for prompt deletion.
10. THIRD-PARTY LINKS
Our Website may contain links to external websites. AssureQA is not responsible for their privacy practices, and we encourage you to read their respective privacy policies.
11. CONTACT INFORMATION
If you have questions, concerns, or wish to exercise your rights, contact us:
Privacy Officer
AssureQA
Address: Level 9, 53 Walker Street, North Sydney, NSW 2060
Email: info@assureqa.io
12. CHANGES TO THIS POLICY
We may update this Policy periodically. Significant changes will be communicated via email or our website. Continued use of our Services constitutes acceptance of the updated Policy.
